Case Study: Veracity Networks builds a scalable cloud contact center and breaks revenue records with Webex by Cisco

Veracity Networks - Customer Case Study

Veracity Networks, a 20–50 person telecommunications provider based in Provo, Utah, faced an evolving market that required moving services to the cloud, adopting a platform that scales with growth, and expanding its portfolio to include contact center as a service (CCaaS).

By deploying Cisco Webex Contact Center and the Cisco Hosted Collaboration Solution, Veracity transformed its business from on‑premises to cloud‑based delivery, launched a full omnichannel CCaaS offering, and delivered reliable, cost‑effective contact center services. The shift increased its competitive advantage, helped win new customers, and led to record revenue gains.

Veracity Networks

Kip Carman

Director of Sales Engineering