Case Study: Turning Point achieves enterprise-grade collaboration and improved telemedicine with Webex by Cisco

Turning Point - Customer Case Study

Turning Point is a 50‑year‑old not‑for‑profit health and social care provider in England and Wales with about 4,000 employees serving hospitals, prisons and primary care. The organisation was hampered by outdated infrastructure, frequent network outages and non‑standardised IT policies that created operational risk and disrupted services.

Cisco deployed a unified collaboration solution—including Cisco Unified Communications Manager, Contact Center Express, Jabber, Webex Meetings, video conferencing, collaboration endpoints and switches—creating a centrally managed, enterprise‑grade platform. The upgrade cut travel and operational costs, improved communications and telemedicine with richer video interactions, and boosted overall efficiency and reputation.

Turning Point

Daniel Cook

IT Network Manager