Case Study: San Francisco Suicide Prevention achieves uninterrupted, secure remote crisis support with Webex by Cisco

San Francisco Suicide Prevention - Customer Case Study

San Francisco Suicide Prevention, a volunteer‑run crisis hotline, saw call volumes jump 30% to more than 300 daily just as quarantine forced its offices to close. The agency urgently needed a secure, remote solution so volunteers could continue providing confidential, lifesaving support from home.

Cisco Webex Calling, Meetings, Teams and Webex Contact Center were deployed to enable remote work and protect client privacy. In just four days the team activated 80 volunteers with phone numbers and provisioned 20 staff devices; the cloud contact center delivered fast call routing and secure connections, while voice and chat tools let volunteers quickly coordinate with supervisors to keep services running.

San Francisco Suicide Prevention

Van Hedwall

Director of Programs