Case Study: Rent-A-Center achieves seamless, scalable hybrid collaboration in the cloud with Webex by Cisco

Rent-A-Center, one of America’s largest rent-to-own companies, keeps their nationwide team connected with Webex, enabling seamless collaboration whether at home or in the office

Rent‑A‑Center, one of America’s largest rent‑to‑own companies (14,000 employees, 2,400 stores, 1M+ customers), struggled with a patchwork of communication tools across HQ and thousands of store locations. That fragmentation caused costly management overhead, service outages, and limited real‑time, inclusive collaboration for a growing hybrid workforce—making consistent customer support and seasonal scaling more difficult.

The company deployed a unified cloud collaboration stack—Webex Calling, the Webex App, Webex Devices, and Meraki—giving Rent‑A‑Center centrally managed calling, messaging, and video. The move reduced outages and admin complexity, increased adoption and engagement, and delivered richer, more inclusive collaboration and interactive training from anywhere, helping teams stay connected and focused on customers.

Rent-A-Center

Roger Travis

Executive Director of IT Operations