Case Study: Mountain Area Health Education Center achieves seamless collaboration and improved patient care with Webex by Cisco

Mountain Area Health Education Center Switched From Zoom to Webex

Mountain Area Health Education Center (MAHEC) is a healthcare organization in Asheville, NC with about 500 employees and students. Facing a fragmented collaboration stack—disconnects between video and web conferencing, inconsistent user experiences, difficult scaling and deployment, endpoint registration costs, and unreliable meetings—doctors were losing three to five minutes just to start sessions, impacting patient throughput and staff frustration.

MAHEC replaced its previous solution with Cisco Webex (Webex Meetings and Webex Devices) to deliver a unified, reliable collaboration experience. The switch made meetings quicker to join, pair, and share, lowered IT deployment and support costs, improved workflow efficiency, and elevated the user experience and doctor–patient trust.

Mountain Area Health Education Center

Chris Jury

IT Operations Manager