Case Study: Mercy Virtual achieves continuous, safe, and time-saving training with Webex by Cisco

Mercy Virtual - Customer Case Study

Mercy, a top-five U.S. health system with about 40,000 co-workers across 400 locations in 20 states, needed a reliable way to keep widespread clinical staff trained, aligned on protocols, and error-free in a fast-moving healthcare environment. With nurses and teams scattered across facilities, timely, consistent communication and training were critical to patient safety and operational continuity.

Mercy adopted Webex for all online meetings and trainings, enabling real-time video conferencing where staff can hear updates directly, ask questions, and confirm protocols. The result: improved clinical confidence and safety, reduced travel and downtime, greater scheduling flexibility, and consistent, organization-wide continuity.

Mercy Virtual

Nancy Rikard

Clinical Manager