Case Study: ivii achieves 90% reduction in travel turnaround and 40% faster service ticket resolution with Webex by Cisco

ivii - Customer Case Study

ivii, a manufacturing company based in Dobl, Austria, builds intelligent visual assistance and image-identification systems for industrial settings. Faced with global teams needing access to local machines, vast unorganized data, and the complexity of integrating many applications, ivii struggled to deliver timely warehouse maintenance and repairs.

By deploying Cisco Webex Teams, remote experts can now guide field engineers on the warehouse floor through troubleshooting and repairs in real time. The solution cut travel turnaround time by 90% and reduced service ticket resolution time by 40%, while providing a stable platform for ongoing product development.

ivii

Christian Zink

Head of Product Management