Case Study: Truebeck Construction achieves simpler, more reliable collaboration and 40% lower TCO with Webex by Cisco

How one company transformed its collaboration experience and saved money with Cisco Webex

Truebeck Construction, a San Mateo–based commercial general contractor with about 450 employees and $800M in 2019 revenue, faced a fragmented collaboration environment: employees adopted multiple video platforms and Zoom room deployments relied on third‑party hardware, producing inconsistent meeting experiences, frequent room failures and high support costs (94 trouble tickets in six months, roughly $19K in resolution effort).

Truebeck replaced its multi‑vendor Zoom setup with Cisco Webex (Room Kits, Webex Meetings, Webex Teams and Webex Control Hub), gaining an integrated, end‑to‑end solution that’s easier to deploy and support. The change delivered a consistent, reliable user experience, expanded deployments from 7 Zoom rooms to 26 Webex rooms, increased adoption, and cut per‑user meeting costs by 37.9% and overall TCO by 40%.

Truebeck Construction

Mike Elmore

IT Director