Case Study: Charter Communications achieves 100% collaboration adoption with Webex by Cisco

How a telecom leader fuels innovation with a single collaboration hub

Charter Communications, a leading broadband and cable provider serving more than 32 million customers, needed a collaboration platform that could support its 100,000 employees across a hybrid, fast-moving environment. The company evaluated options and chose **Webex by Cisco** because it fit its existing ecosystem, including the Webex devices already used in conference rooms, and could support video meetings, messaging, and VoIP calling.

**Webex by Cisco** helped Charter unify collaboration across the enterprise with the Webex App, Webex devices, Webex Room Kits, Webex Webinars, and Slido. Charter achieved **100% adoption of the Webex App** across its workforce, gained a consistent experience on desktop and mobile, improved meeting quality with noise removal, and made virtual events more engaging and easier to manage through polling, Q&A, and internal support bots built into Webex.

Charter Communications