Case Study: Helvetia achieves faster, more personal customer service and reduced travel with Webex by Cisco

Helvetia insurers push boundaries to succeed

Helvetia is a long-established Swiss insurer with global operations and about 6,700 employees that faced the need to digitize and modernize its business. The company needed seamless mobility and collaboration to deliver faster, cheaper, and better customer service, support international growth, and remove the constraints of traditional, network-bound communication tools.

Helvetia standardized on Cisco networking and Unified Communications—adding video and collaboration tools, Cisco Expressway for secure remote access, and Cisco Unified Contact Center Enterprise under an Enterprise License Agreement. The result: faster site rollouts, reduced travel and WAN costs, higher staff productivity and work-life balance, expansion into Asia and Latin America, improved first-time resolution and upsell opportunities for its 4.7 million customers, and a platform ready for deeper CRM integration.

Helvetia

Gérald Kanis

Chief Reinsurance Executive