Case Study: Halldis achieves continuous customer availability and faster responses with Webex by Cisco

Halldis - Customer Case Study

Halldis, a hospitality company with over 1,850 apartments across Europe, needed an easy and secure way to manage communications. Their challenges included facilitating customer contact from any location, enabling secure internal team collaboration, and implementing an intelligent contact center solution. They partnered with Cisco to address these needs.

Cisco implemented a suite of Webex solutions including Webex Calling, Contact Center, Teams, and Meetings. This provided Halldis with continuous availability for rapid customer responses, created flexibility to bring teams together, and ultimately led to an increase in business and sales. The solution transformed customer interactions by offering an omnichannel experience.

Halldis

Francesco Iarlori

Head of Innovation and Digital Strategy