Case Study: Gamma achieves rapid European UCaaS and CCaaS expansion with Webex by Cisco

Gamma - Customer Case Study

Gamma Communications, a telecommunications provider operating across the UK, Germany, the Netherlands and Spain, set out to become Western Europe’s leading UCaaS and contact center provider. Facing strong legacy competitors and rising customer demand for AI-driven, scalable communications, Gamma needed to rapidly develop market and technical expertise and expand its UCaaS/CCaaS footprint across Europe.

Gamma teamed with Cisco to integrate AI-enabled Webex across its portfolio, launched Horizon with Webex for SMEs, and offered Webex via wholesale and direct channels through a growing regional partner network. Strategic acquisitions of Placetel and BrightCloud added German SMB reach and CCaaS expertise, enabling upgrades and broader market launches that strengthened Gamma’s partner-led model, expanded its product suite, and positioned the company for continued growth.

Gamma

Chris Wade

Chief Marketing and Product Officer