Case Study: Local Government Federal Credit Union achieves 25% productivity boost and improved employee and member experience with Webex by Cisco

Digital Transformation Raises Efficiency, and Employee and Customer Experience

Local Government Federal Credit Union (LGFCU), a North Carolina financial services firm with 164 employees, set out to digitize internal operations and give members anytime, anywhere access to banking. Facing rising expectations from tech‑savvy staff and customers, the credit union needed a modern, mobile workplace and integrated communications to raise internal service levels and prepare for future digital offerings.

LGFCU deployed an end‑to‑end Cisco solution—FlexPod data center, Cisco Business Edition 6000, Jabber, Spark, WebEx, TelePresence, Meraki Wi‑Fi and multilayered security—to enable flexible workspaces, secure mobility, and rich video collaboration. Adoption has been rapid (nearly 90% using Jabber), video is widely used, recruiting and employee experience have improved, and the credit union reports a 25% increase in productivity and collaboration along with higher internal service levels for members.

Local Government Federal Credit Union

Terry Phelps

Senior Vice President, Management Information Systems