Case Study: London Health Sciences Centre boosts staff productivity and improves patient care with Webex by Cisco

Digital Network Improves Staff & Patient Experience

London Health Sciences Centre and St. Joseph’s Health Care London, a 15,000‑employee, multi‑campus healthcare system in Ontario, faced fragmented communications, heavy clinician travel, and the challenge of providing secure, real‑time access to patient data and collaboration across hospitals and remote sites while meeting strict privacy and compliance requirements.

They implemented a Cisco Digital Network Architecture–ready solution — a city‑wide optical ring with Cisco ONS and Catalyst switches, ASA firewalls, 2,600+ Aironet wireless access points, Cisco DNA, Prime Infrastructure, plus Cisco Jabber and WebEx for collaboration — to unify campuses, enable bedside mobile charting and virtual care. The network scaled mobile devices from 2,000 to over 10,000, cut adverse medication events by 40%, freed clinician time (about 100 hours per physician per year, equivalent to up to 600 extra patient consultations), reduced paging costs, and improved overall staff and patient experience.

London Health Sciences Centre

Glen Kearns

Vice President of Diagnostic Services and CIO