Case Study: Cybozu achieves an "Easy to Work Office" — reduced turnover & stronger collaboration — with Webex by Cisco

Cybozu - Customer Case Study

Cybozu, a Tokyo-based developer of groupware and cloud collaboration tools used by millions, wanted to create an “Easy to Work Office” that supports diverse working styles, reduces turnover and strengthens teamwork. After outgrowing its contact centre and struggling with poor video/audio systems, fragmented telephony and usability issues that hindered telework and cross‑site collaboration, the company relocated its headquarters in 2015 and set out to build an integrated communications foundation.

Cybozu chose Cisco collaboration solutions — including TelePresence, Jabber, unified contact‑center tools (Finesse, MediaSense), IP‑PBX and Business Edition infrastructure — to unify voice, video, chat and contact‑centre functions and link with its Mailwise service. The deployment delivered clear audio/video and easy connectivity, faster remote meetings, real‑time agent monitoring and call recording, smoother cross‑site development and support, improved customer service quality, and a more flexible, innovation‑friendly workplace that supports recruitment and expansion.

Cybozu

Yoshihisa Aono

President