Case Study: Premier America Credit Union achieves uninterrupted member service and 99.999% phone uptime with Webex by Cisco

Credit Union transforms customer experience and supports growth

Premier America Credit Union, a Chatsworth, California financial institution with about 350 employees and 110,000+ members, faced major disruption when the pandemic forced branch closures and remote work. The credit union needed to replace an inadequate phone system, establish a secure unified collaboration platform for hybrid work, and continue personal financial services while protecting sensitive member data.

Using Cisco Webex Suite (App, Meetings, Messaging, Calling), Webex Contact Center (with planned AI/chatbot integration), Cisco Unified Communications Manager, and a Cisco/Meraki network and VDI rollout, PACU quickly enabled remote video tellers and connected 22 branches and headquarters. The result: uninterrupted, secure member service with 99.999% phone uptime, expanded online support and contact center capabilities, reduced IT overhead, and continued growth and hiring during the pandemic.

Premier America Credit Union

Janaki Rao

SVP & Chief Technology Officer