Case Study: Cover-More revives its travel business with Webex by Cisco

Cover-More’s Customer-First Approach Revives Its Travel Business Post-Pandemic

Cover-More, the Zurich Insurance Group travel insurance company serving more than 15 million customers worldwide, faced major disruption when the pandemic hit the travel industry. To rebuild stronger, it needed to modernize its customer service operations and move to a cloud-based model, so it turned to Webex by Cisco for Webex Contact Center and cloud calling.

Webex by Cisco helped Cover-More launch its new global customer service network in just one day, migrating nearly 300 agents and adding omnichannel support, real-time reporting, and analytics. The result was streamlined workflows, better customer experience, and more accessible travel insurance, while Cover-More also cut operating costs by more than 30% year over year.

Cover-More

Cara Morton

Chief Executive Officer