Case Study: Be the Match achieves faster call processing and enhanced donor and patient experiences with Webex by Cisco

Be the Match - Customer Case Study

Be the Match is the world’s largest bone marrow registry and a Minneapolis‑based nonprofit, listing nearly 16 million potential donors and 238,000 cord blood units. To reliably connect donors, patients and couriers, the organization needed improved communication and collaboration, stronger security, and a better overall donor and patient experience.

Cisco deployed Webex and Cisco Contact Center to modernize outreach and call handling. The result: faster call processing, improved experiences for donors and patients, and more efficient, secure coordination with courier networks.

Be The Match