Case Study: Abertawe Bro Morgannwg University Health Board achieves automated operations and revitalized patient and staff experiences with Webex by Cisco

Abertawe Bro Morgannwg University Health Board - Customer Case Study

Abertawe Bro Morgannwg University (ABMU) Health Board, which serves about 500,000 people in South West Wales with roughly 16,000 staff across hospitals, community and primary care, faced rising clinical complexity, workforce pressures and financial constraints. Leadership wanted to free clinicians from paperwork, enable mobile bedside and community care, and modernize IT to support mobility, cloud and IoT while maintaining strong security and faster response times.

ABMU implemented Cisco Digital Network Architecture—high‑speed switching, pervasive Wi‑Fi, centralized management with Cisco Prime, identity‑based access control (ISE), next‑gen firewalls and virtualized unified communications on UCS servers—to automate operations and secure access. The upgrade delivered faster deployments (e.g., a two‑week rollout for the national air‑ambulance service vs months), improved LAN/Wi‑Fi speeds, stronger cyber protection, better emergency responsiveness and more effective remote and in‑home care, boosting clinician productivity and patient experience.

Abertawe Bro Morgannwg University Health Board

Hamish Laing

Executive Medical Director and CIO