Case Study: Wichita Falls Gastroenterology Associates reduces no-shows with CipherHealth CipherOutreach

Wichita Falls Gastroenterology Associates cuts no-shows 98% with CipherHealth

Wichita Falls Gastroenterology Associates, a Texas-based physician group, faced the challenge of reducing patient no-shows which burdened workflows and reduced clinical capacity. They sought a more efficient, automated solution to decrease last-minute cancellations without increasing staff workload and partnered with vendor CipherHealth to implement their CipherOutreach service.

CipherHealth's solution used automated pre-appointment reminder calls that provided patients with details and options to confirm, reschedule, or cancel. This resulted in a dramatic 98% decrease in no-shows. The program successfully made over 8,600 outreach calls, and an impressive 83% of patients who confirmed their appointments via these calls went on to complete their visit.

Wichita Falls Gastroenterology Associates