Case Study: Upstate University Hospital reduces readmissions with CipherHealth

Upstate University Hospital lowers readmissions 12.7% with CipherHealth

Upstate University Hospital, an academic medical center, sought to improve care transitions and reduce patient readmissions. To address this challenge, they partnered with CipherHealth to implement a post-discharge follow-up program using the CipherOutreach service.

CipherHealth implemented a hybrid model where an initial automated call was sent to all patients discharged to home. This system routed patients with concerns to a centralized call center team for immediate assistance. This solution delivered significant results: engaged patients showed a 12.7% lower readmission rate and a 2.8% increase in HCAHPS scores, contributing to an overall 9% decrease in readmissions for the hospital.

Upstate University Hospital