Case Study: University of Pennsylvania Home Care achieves a 16.3% readmissions decrease with CipherHealth's CipherOutreach

University of Pennsylvania Home Care reduces readmissions by 16.3% with CipherHealth

The University of Pennsylvania Home Care team sought to reduce avoidable rehospitalization rates and improve engagement with a complex population of home health patients, particularly during weekends when staff coverage was low. To address this challenge, they partnered with CipherHealth to implement its CipherOutreach solution.

CipherHealth's solution used automated calls to check on a select patient population multiple times throughout their care episode to identify those most at-risk. This allowed for the prompt triaging of issues to the proper staff member. As a result, the University of Pennsylvania achieved a 16.3% decrease in readmission rates for the targeted population within four months of implementing CipherHealth's platform.

University of Pennsylvania Home Care