Case Study: United Regional Health Care System improves HCAHPS scores with CipherHealth's CipherRounds

United Regional Health Care System boosts staff responsiveness 14.8% with CipherHealth

United Regional Health Care System sought to improve patient outcomes and HCAHPS scores by enhancing key drivers of the patient experience, including communication about medications and staff responsiveness. They partnered with CipherHealth to find a comprehensive solution that would allow nurses to quickly identify and route patient concerns for prompt resolution.

CipherHealth implemented its CipherRounds digital application, which used a specific nurse rounding script to gather data on the targeted areas. As a result of this solution from CipherHealth, United Regional saw significant HCAHPS improvements within just three months, including a 14.8% increase in staff responsiveness and a 10.9% increase in communication about medications.

United Regional Health Care System