Case Study: UCSF Health achieves $959K in BPCI savings with CipherHealth’s CipherOutreach

UCSF Health saves $958K with CipherHealth's automated episodic outreach

UCSF Health, an academic medical center, partnered with CipherHealth to meet its goals within the Bundled Payments for Care Improvement (BPCI) program. The challenge was to cost-effectively support patients throughout a 90-day episode of care, which included the inpatient stay and post-discharge period, to ensure they had the necessary resources for recovery and to manage expenditures under the payment model.

The solution implemented was CipherHealth's CipherOutreach technology, which automated patient engagement through tailored calls. This program achieved a 91% average reach rate and generated real-time alerts for follow-up. The results were significant, including a 37% reduction in 90-day readmissions and total savings of $959,000. These improvements were directly attributed to the strategic initiatives enabled by CipherHealth.

UCSF Health