Case Study: UC Irvine Medical Center boosts patient engagement with CipherHealth Outreach Solutions

UC Irvine Medical Center increases patient engagement by 20% with CipherHealth

UC Irvine Medical Center sought to improve patient engagement and reduce readmission rates through post-discharge outreach. They partnered with CipherHealth and initially implemented an SMS program using their Outreach Solution. However, the program was only engaging about 40% of contacted patients, with even lower engagement among their Medicare population.

CipherHealth analyzed the data and recommended a multimodal approach, adding automated voice calls to the existing SMS program. By implementing both communication methods, UC Irvine increased overall patient engagement by 20% within a month and saw a 22% increase in engagement for patients over 60. This allowed their clinical teams to address significantly more patient issues, improving clinical outcomes. CipherHealth's solution enabled the medical center to connect with patients via their preferred method of contact.

UC Irvine Medical Center