Case Study: Sutter Independent Physicians achieves 7% higher patient satisfaction with CipherHealth CipherKiosk

Sutter Independent Physicians boosts patient satisfaction 7% with CipherHealth

Sutter Independent Physicians (SIP), a network of over 500 independent physician practices, partnered with CipherHealth to overcome challenges in capturing patient feedback. They sought to use CipherHealth's CipherKiosk solution to increase survey response rates, improve provider engagement in performance initiatives, and boost patient satisfaction scores.

By implementing CipherHealth's CipherKiosk for point-of-service data collection via email and SMS, SIP significantly reduced barriers to participation. The solution from CipherHealth led to a 22% increase in providers surveyed and a 7% higher patient satisfaction score compared to peer groups. The average number of surveys completed per provider and their "Likelihood to Recommend" scores nearly doubled.

Sutter Independent Physicians