Case Study: Seattle Children’s Hospital reduces pediatric readmissions with CipherHealth’s CipherOutreach

Seattle Children’s Hospital reduces pediatric readmissions by 36% with CipherHealth

Seattle Children’s Hospital, a leading pediatric health system, struggled to scale its post-discharge follow-up program. A manual process made it difficult to reach all patients consistently, and those who did not receive a call were 2.4 times more likely to be readmitted. They partnered with CipherHealth to implement an automated solution to strengthen patient transitions from hospital to home.

Using CipherHealth's CipherOutreach product, the hospital deployed automated, multilingual calls and texts to assess patient needs post-discharge. This solution triaged clinical concerns to nurses and managed routine issues with care coordinators. The results were a 36% reduction in pediatric readmissions, a 72% engagement rate on clinical questions, and an estimated $6.9 million in annual savings for the hospital.

Seattle Children’s Hospital