Case Study: Saint Clare’s Health improves patient experiences with CipherHealth CipherRounds

Saint Clare's Health boosts HCAHPS scores 12% with CipherHealth

Saint Clare's Health, a two-hospital system, needed a program to proactively hear about opportunity areas directly from patients and staff to enhance their patient-centered initiatives. They implemented CipherHealth's CipherRounds solution for their executive leadership rounding program.

Using CipherHealth's technology, leaders were able to address patient issues during rounds and identify areas for long-term improvement. The solution resulted in a 60% decrease in complaints and grievances and a 12% average increase in HCAHPS scores across domains, allowing the system to collect higher reimbursements.

Saint Clare's Health