Case Study: Prisma Health Greenville Memorial Hospital boosts patient experience scores with CipherHealth CipherRounds

Prisma Health Greenville Memorial Hospital lifts LTR from 6th to 51st percentile with CipherHealth

Prisma Health Greenville Memorial Hospital, a major referral center in South Carolina, faced a significant challenge in improving patient experience scores within its busy, multi-pod Emergency Department. To enhance key metrics like "Likelihood to Recommend" and "Good Communication," the hospital sought an innovative solution from vendor CipherHealth and implemented its CipherRounds product.

CipherHealth's CipherRounds solution streamlined patient rounding processes by using customized scripts to gather feedback and an automatic alerting system to quickly address concerns. This implementation by CipherHealth led to a dramatic improvement, with the hospital's Likelihood to Recommend score rising from the 6th to the 51st percentile, and it provided the data needed to launch targeted quality improvement projects.

Prisma Health Greenville Memorial Hospital