Case Study: Penn Medicine Home Health improves patient satisfaction with CipherHealth's CipherOutreach

Penn Medicine Home Health improves patient satisfaction by 0.7 points with CipherHealth

Penn Medicine Home Health sought a way to better monitor its home care patients on days they did not have scheduled appointments, aiming to detect changes in their clinical condition and address any questions. To meet this challenge, they partnered with CipherHealth and implemented the CipherOutreach solution to power their new Wellness Call program.

Using CipherOutreach, CipherHealth facilitated a program that made over 233,000 calls, successfully reaching 67% of patients. This solution allowed Penn Medicine Home Health to quickly identify and resolve patient issues, closing 99% of them within a single day. The program led to a significant median increase of 0.7 points in patient satisfaction scores across all domains.

Penn Medicine Home Health