Case Study: North Mississippi Medical Center - Tupelo reduces readmission rates by 25% with CipherHealth

North Mississippi Medical Center - Tupelo reduces readmissions by 25% with CipherHealth

The North Mississippi Medical Center - Tupelo sought to reduce patient readmission rates and improve post-discharge care coordination. They had previously attempted to conduct discharge follow-up calls on their own but were unsuccessful in moving the needle. To achieve their goals, they partnered with the vendor CipherHealth to implement an automated post-discharge outreach program.

CipherHealth's solution involved a call back team making general follow-up calls 48 hours post-discharge and enrolling high-risk patients into multi-call outreach programs. This program enabled the medical center to intervene with 1,480 patients, with a median intervention time of 24 minutes. As a result, CipherHealth helped NMMC reduce its readmission rates by 25% for patients followed up with within two hours, while also increasing its clinical reach rate from 42% to 53%.

North Mississippi Medical Center - Tupelo