Case Study: National Health System achieves 30% higher patient reach and nearly $5M in savings with CipherHealth

National Health System cuts readmissions by 532 and saves nearly $5M with CipherHealth

The customer, a national health system, faced a challenge in engaging patients after discharge to prevent costly readmissions. They partnered with the vendor CipherHealth to implement its Outreach Solutions, aiming to provide timely, preventative care and improve patient understanding of post-discharge instructions.

By using CipherHealth's multimodal outreach programs, the health system enabled nurses to quickly call back only patients who reported issues. This solution resulted in a 30% higher patient reach rate and prevented an estimated 532 readmissions annually. CipherHealth helped the organization achieve nearly $5 million in annualized savings and significantly improved clinical outcomes.