Case Study: National Comprehensive Care Network improves nurse satisfaction and post-discharge workflows with CipherHealth

National Comprehensive Care Network cuts post-discharge outreach hours by 92% with CipherHealth

The National Comprehensive Care Network, a for-profit healthcare network with hundreds of facilities, faced challenges in its post-discharge follow-up process. Different callback teams used disparate and overlapping manual efforts, making it difficult to allocate labor resources effectively. To increase CAHPS scores, the network partnered with CipherHealth to improve both patient and staff experiences using their CipherOutreach product for post-discharge follow-up.

By implementing CipherHealth's automated outreach solution, the network significantly enhanced its workflow. The results included a 92% reduction in nursing hours allocated to follow-ups and a 40% increase in staff's ability to track post-discharge data. CipherHealth's solution also improved issue resolution, with a median time of 7 hours to resolve patient concerns.

National Comprehensive Care Network