Case Study: Intermountain Healthcare reduces readmissions with CipherHealth post-discharge follow-up

Intermountain Healthcare saves nearly $15M with CipherHealth post-discharge follow-up

Intermountain Healthcare sought to reduce patient readmissions by improving post-discharge care coordination. Their challenge was ensuring patients understood their discharge instructions, could obtain prescriptions, and had no medication questions. To address this, they partnered with CipherHealth to implement a Post Discharge Follow-Up program.

CipherHealth's solution involved a call-back program staffed by experienced nurses. This initiative resulted in significant outcomes, including just under $15 million in savings from prevented readmissions. The program also led to higher patient satisfaction and lower readmission rates, demonstrating a substantial financial and operational impact for Intermountain Healthcare.

Intermountain Healthcare