Case Study: Intermountain Healthcare Reduces Readmissions with CipherHealth

Intermountain Healthcare reduces 30-day readmissions by 41% with CipherHealth

Intermountain Healthcare, a 22-hospital system, faced a significant strain on resources from its Health Answers team, which was responsible for post-discharge outreach to reduce readmission rates. Despite being available 24/7, the team struggled to efficiently manage the high volume of calls needed 24-48 hours after discharge. To address this challenge and further lower readmissions, Intermountain partnered with CipherHealth and implemented its CipherOutreach solution.

CipherHealth's solution automated outreach calls to 100% of patients within 24-48 hours of discharge, which streamlined workflows by identifying patients who needed additional assistance. This allowed Intermountain's nurses to focus their efforts more effectively. As a result, CipherHealth helped Intermountain achieve a 41% reduction in its 30-day readmission rate and realize an estimated cost savings of $2 million.

Intermountain Healthcare