Case Study: Indiana-based Pediatric Healthcare Network improves patient engagement with CipherHealth text outreach

Indiana-based Pediatric Healthcare Network boosts patient reach 46% with CipherHealth

An Indiana-based pediatric healthcare network was dedicated to improving care transitions for children and their families. While already using CipherHealth's automated telephonic outreach for post-discharge follow-up, they identified a challenge: they needed to expand their reach to contact more patients who were not responding to calls.

CipherHealth implemented a solution that integrated SMS text messages into the existing outreach program. Patients who did not respond to automated calls subsequently received follow-up via text. This multi-method approach resulted in a 46% increase in patients reached, allowing the network to contact an additional 3,600 patients and over 11,000 patients in total, thereby reducing the likelihood of adverse events post-discharge.