Case Study: Henry Ford Health expands staff wellness rounding and improves frontline support with CipherHealth CipherRounds

Henry Ford Hospital expands wellness rounding to 75,000 rounds with CipherHealth

Henry Ford Hospital, a major healthcare system in Michigan, faced the challenge of supporting its over 33,000 staff members during the extreme stress of the COVID-19 pandemic. Their initial manual process for wellness rounding was inefficient and unable to capture the breadth of employee concerns at scale. They turned to vendor CipherHealth and implemented their CipherRounds solution to systematically surface staff concerns and provide timely support.

Using CipherRounds, Henry Ford Hospital deployed a digital wellness rounding program to conduct face-to-face check-ins, validate staff feelings, and connect team members to resources like coaching and EAP services. The solution from CipherHealth had a massive measurable impact, growing from 5,000 initial rounds to over 75,000 engagements with frontline staff. This allowed leadership to address concerns in near-real time, increasing frontline confidence and providing crucial psychological first aid.

Henry Ford Hospital