Case Study: a healthcare organization in the Pacific Northwest boosts HCAHPS scores with CipherHealth

Healthcare Organization in the Pacific Northwest improves HCAHPS in 8 domains with CipherHealth

A not-for-profit healthcare organization in the Pacific Northwest with 18,000 employees faced challenges in standardizing patient engagement and improving operational efficiency across its 10 hospitals. They lacked a centralized rounding system and their staff was burdened by making thousands of manual post-discharge follow-up calls without tools to prioritize patients with urgent needs. To address this, they partnered with CipherHealth.

By implementing CipherHealth's CipherRounds and CipherOutreach solutions, the organization automated and scaled patient engagement. This led to significantly improved HCAHPS scores, with patients receiving a nurse leader round scoring higher in 8 out of 10 domains. The solution also resolved post-discharge issues quickly and delivered over 8,900 staff recognition messages, boosting morale and reducing administrative burden.