Case Study: EvergreenHealth improves urgent care patient experience and safety with CipherHealth CipherRounds

EvergreenHealth boosts urgent care top-box scores 8.5% with CipherHealth

EvergreenHealth, a recognized healthcare provider, faced the challenge of improving patient experience and optimizing workflows within its seven high-traffic urgent care centers. The unique fast-paced environment, characterized by brief patient interactions and high volume, made it difficult to collect meaningful feedback without adding extra burden to the care team. They turned to the vendor CipherHealth and its product, CipherRounds, to address this.

CipherHealth implemented CipherRounds, a digital rounding solution that provided real-time, actionable feedback. This allowed EvergreenHealth to streamline processes, enhance patient safety, and drive continuous improvement. The results were significant, with one clinic seeing an 8.5% increase in its top box performance and another leaping from the 18th to the 74th percentile in patient satisfaction rankings within a year.

EvergreenHealth