Case Study: Eskenazi Health decreases no-shows with CipherHealth Appointment Reminders

Eskenazi Health cuts no-shows 48% with CipherHealth

Eskenazi Health sought to reduce patient no-shows for preventive care and specialty appointments to improve both patient access to care and the financial health of their organization. To meet this challenge, they partnered with CipherHealth to implement an automated outreach solution using their Appointment Reminders service.

CipherHealth's solution delivered automated voice call and SMS reminders in English and Spanish, capturing patient communication preferences. This engagement resulted in 64% of patients being reached. Those engaged were 48% less likely to miss their appointment, and the program created an estimated $1.9 million annual revenue opportunity from backfilling cancelled slots. By proactively using CipherHealth, Eskenazi Health significantly optimized appointment fill rates and reduced no-shows.

Eskenazi Health