Case Study: Cone Health improves patient experience with CipherHealth's CipherRounds

Cone Health improves patient experience in 3 months with CipherHealth

Cone Health, an inpatient rehabilitation center, faced challenges in standardizing patient rounding and gathering timely feedback to improve patient experience and maintain accreditation. Their previous manual, uncoordinated approach using paper tools and delayed surveys made it difficult to identify and address issues. They implemented CipherHealth's CipherRounds digital rounding solution to overcome these obstacles.

Using CipherHealth's standardized digital scripts, Cone Health enabled staff to conduct consistent patient rounds, leading to real-time, actionable data. The solution resulted in staff rounding on 65-73% of patients weekly and allowed for immediate interventions. CipherHealth's platform also facilitated positive staff recognition, boosting morale, and provided the data needed to successfully maintain CARF accreditation.

Cone Health