Case Study: Community Health Network achieves a 32% reduction in readmission rate with CipherHealth

Community Health Network reduces readmissions by 32% with CipherHealth

Community Health Network partnered with CipherHealth to improve its care coordination and reduce patient readmission rates. The healthcare provider needed a more effective method for post-discharge follow-up to better support its diverse patient population.

CipherHealth implemented a post-discharge outreach call program, which featured an easy-to-use interface for staff with check boxes and dropdowns, and supported multiple languages. This solution from CipherHealth led to a 32% reduction in the overall readmission rate and a 21% decrease in emergency department readmissions. It is estimated that the program prevents approximately 3,300 annual 30-day readmissions, demonstrating a significant measurable impact.

Community Health Network