Case Study: Community Health Network achieves 98% message deliverability with CipherHealth’s EHR Activation Gateway

Community Health Network reaches 98% message deliverability with CipherHealth

Community Health Network, a non-profit health system in Indiana, faced a significant challenge with its patient communications. A top competitor of CipherHealth was unable to address the issue where 5.7% of their automated EHR messages, including critical updates like activation codes and appointment reminders, were being blocked and not reaching patients. This led to thousands of patients missing important information and a potential loss of confidence in the health system.

CipherHealth implemented its EHR Activation Gateway to solve this problem. The solution provided a dedicated phone number and detailed reporting, fixing the blockage issues and preventing carriers from filtering messages. As a result, Community Health Network achieved a message deliverability rate of 98%, successfully sending 3.91 million texts over a six-month period. CipherHealth's solution drastically reduced blocked messages compared to the previous vendor, closing key communication gaps.

Community Health Network