Case Study: Choptank Community Health reduces readmissions with CipherHealth automated outreach

Choptank Community Health achieves 72% patient engagement with CipherHealth

Choptank Community Health, a Federally Qualified Health Center in Maryland, sought a solution to provide effective post-discharge follow-up for its largely Medicaid patient population to improve outcomes and reduce readmissions. To meet this challenge, they partnered with CipherHealth to implement its CipherOutreach service.

CipherHealth's solution integrated with the state health information exchange to automatically identify and place calls to recently discharged patients. This program achieved a 72% patient engagement rate. Patients who engaged with the CipherHealth calls were 37% less likely to experience a 30-day inpatient readmission and 38% less likely to have a 7-day return after an emergency visit, significantly reducing adverse events.

Choptank Community Health