Case Study: Chase Brexton Health Care improves post-discharge care delivery with CipherHealth automated patient outreach

Chase Brexton Health Care reduces readmissions by 27% with CipherHealth

Chase Brexton Health Care, a Maryland-based federally qualified health center, needed an effective way to follow up with patients after hospital or ER discharges to improve outcomes. Their challenge was to engage a higher percentage of patients across 26 facilities within 24-28 hours of discharge. To meet this need, they partnered with CipherHealth to implement an automated outreach solution.

CipherHealth's CipherOutreach product was integrated with the state Health Information Exchange to automatically call patients post-discharge. This solution successfully engaged seven times more patients, resolving over 1,800 issues. The program had a measurable impact, resulting in a 27% decreased likelihood of readmission for engaged patients and 85% of patients finding the calls helpful.

Chase Brexton Health Care