Case Study: Carilion Clinic improves patient rounding and reduces complaints with CipherHealth's CipherRounds

Carilion Clinic cuts patient complaints by 70% with CipherHealth

Carilion Clinic faced significant challenges with its patient rounding process, which involved clunky, combined scripts for nurse leader and device rounds that were difficult to modify. The data was scattered across over 500 inconsistent reports, making it nearly impossible to gain insights. Their goal was to transform this box-checking exercise into a meaningful daily practice to improve patient care. To address this, they partnered with CipherHealth to implement its CipherRounds solution.

By using CipherRounds, Carilion Clinic completely overhauled its approach, separating rounds into distinct scripts and later reframing them as "guides" for intentional visits. CipherHealth's tool enabled them to consolidate reporting into a streamlined dashboard and introduced simulation-based training for leaders. This solution led to a 33% increase in rounds completed and a 70% decrease in patient complaints. Leader visits jumped from reaching 60% of patients to over 80%, significantly improving quality, safety, and patient trust.

Carilion Clinic