Case Study: Alacare Home Health & Hospice achieves 74% patient engagement with CipherHealth

Alacare Home Health & Hospice achieves 74% patient engagement with CipherHealth

Alacare Home Health & Hospice faced the challenge of engaging complex patient populations, particularly Medicare beneficiaries with limited technology use, to improve care quality and reduce avoidable rehospitalizations. To meet this growing need in a scalable way without hiring more staff, they turned to CipherHealth and implemented its CipherOutreach episode engagement solution.

Using CipherHealth's automated outreach program, Alacare proactively engaged 100% of targeted patients with a series of calls. This solution achieved a 74% average patient engagement rate, with issues triaged to staff for resolution within an hour. The program had a measurable impact, as engaged patients were 50% less likely to be rehospitalized, allowing Alacare to reduce avoidable events and develop targeted strategies for improved outcomes.

Alacare Home Health & Hospice