Case Study: Leading Manufacturer of Industrial Air Movement Equipment cuts order-entry time from 2 days to 2 minutes with Cincom CPQ

Reduce Order Entry Time from 2 Days to 2 Minutes

A long-established manufacturer of industrial air‑movement and control equipment faced a slow, paper-driven ordering process that created configuration errors, required heavy IT involvement, and delayed fulfillment—order entry often took up to two days. The company needed a way to automate complex product configuration, integrate cost‑effectively with its SAP systems, and make it easier and faster for field staff and customers to place orders.

They implemented Cincom CPQ (guided selling and product configurator) as a “field‑to‑factory” bridge, exporting CPQ output in XML to SAP XI for seamless integration. The solution cut order entry from two days to two minutes, halved order‑entry staffing needs while tripling order volume, reduced rework and delivery lead times, supported processing of 1,000 orders per day, and drove increased market share, faster product development and higher customer satisfaction.