Case Study: Plantronics reduces risk and scales compatibility for 1,000+ phones with Cincom CPQ

Plantronics Reduces Risk with Cincom CPQ

Plantronics, a leading headset manufacturer, moved into the emerging unified communications market and found its homegrown compatibility matrix could not manage the vastly increased complexity — roughly quadrupling — of interactions between headsets, phones, computers and software. The company needed a low‑risk, flexible expert system that could capture complex compatibility rules and evolve quickly as they learned the market.

They implemented Cincom CPQ, an intuitive, visually based solution that uses constraint knowledge to enforce compatibility rules. The pilot proved easy to model and adopt, and the compatibility advisor now supports over 1,000 phones with plans for 9,000, is accepted by sales, customers and channel partners, and has reduced business risk while unlocking new use cases and faster decision-making.

Plantronics