Case Study: MTL Insurance achieves self-sufficient document generation with Cincom Eloquence

MTL Insurance improves response times by 10 minutes with Cincom

The customer, MTL Insurance, faced challenges with an outdated document generation system that required extensive IT support and struggled to integrate with newer technologies. Seeking to improve operational efficiency, they partnered with vendor Cincom to implement their Eloquence solution.

Cincom's solution provided an intuitive and flexible platform that enabled self-sufficiency. The results for MTL Insurance included 139 active templates, an 8,500 monthly statement batch processing capability, and a 10-minute improvement in average response times, all while ensuring automated compliance.

MTL Insurance